Dynamics Crm 2013+ open custom activity throws "record unavailable" message - team does not exist -


we have cases user gets 'record unavailable' error message when trying open custom activity. not happen records , in each case user trying open record owner.

in trace file following error appearing when happens:

crm exception: message: team id = 97d71e7a-50c6-e211-93d3-0050569e39a0 not exist, errorcode: -2147220969

the above guid, user id , not team id, not sure why crm thinks team. owner fields in record have correct owner details , owneridtype 8, systemuser.

a workaround have found, assign record user, assign original owner. reason fixes it. have checked record in database before , after apply fix mentioned above , there no obvious differences. owner fields appear correct.

any ideas appreciated.


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